We are required to give you this guide by law. It acknowledges your right to ask us about any assessment we may make, our financial services and where appropriate, the recommendation of using one credit provider over another. In the unlikely event you may be dissatisfied with what we do or have done, this guide also provides direction on what you need to do to remedy your dissatisfaction.
CREDIT SUITABILITY AND ASSESSMENT
Before we can recommend any financial product to you, the law requires that we make an assessment of your current financial situation and objectives to ensure any credit product we may offer meets your needs. To do this, we will make reasonable enquires and ask you to provide verifiable information directly or, where we deem it appropriate, we may obtain if from others whom we may contact. Some of these steps may be required by law.
Please note we will not allow you to enter into a credit contract or increase a credit limit on any existing credit contract if:
Should you want a written copy of our assessment, free of charge, you may ask us to provide it:
The law imposes time limits on us giving you this information. We have seven (7) business days from when you make your request to supply it if your enquiry is made within two (2) years of the date you entered into the credit contract, otherwise we have twenty one (21) business days to do so. If we have bought your debt from your original credit provider, we have an additional eight (8) and four (4) days to comply.
Note:- We are not obliged to give you a copy of the assessment where we do not provide you with the credit or increase the credit limit.
Business relationships are built through trust, openness, honestly, integrity, consistency and respect towards each other. Sometimes, though, there may be differences of opinion, particularly when things don’t quite work out the way you intended when you took out the credit contract. We recognise communication is the key to solving these difficulties and the step below will assist both of us quickly get our relationship back on track.
Please note that you must have gone through our IDR process first before doing so. If you fail to do so, the matter will be referred back to us to reslove in the first instance.